FAQs

> I paid online... when will I get my food?

The deadline to get your meals for Monday's deliveries' is noon, on the Thursday prior to the Monday when you want your meals to start.

If you made a purchase past the Thursday noon cut-off time, email us right away at info@fitorganix.com, we may be able to add you to the list.

If you pay by Friday at noon, that gives us ample time to contact you and clarify any delivery details, and logistics, especially if you are a new client!

We want to make sure your first delivery is as smooth and convenient as possible.

Please note:

We do not deliver on statutory holidays, and we close every year for one week during the summer over the August Civic Holiday, and we also close for holidays over Christmas and New Years.

> Do I have to be home when the meals arrive?

All of our meals are delivered daily, between 4-7am. It is not necessary that you are home - the drivers will not knock or wake you up!

If you have entered your phone number into our system, you will receive a text message when your meals have been delivered. If you do not want to be notified, please let us know.

It is necessary, though, that you provide us with any delivery details on your questionnaire so that we can leave your meal bag in a secure place - a doorstep, or with a concierge. We cannot be responsible for meal bags left unattended.

> How do I choose my menu?

When you make your purchase, you can select a VEGAN plan, the REGULAR PLAN (includes animal proteins from chicken breast, turkey breast, lean beef, and fish) or the PESCATARIAN PLAN (includes fish when on the menu and the vegan menu). Purchases can be made here:

https://fitorganix.com/collections/all

As for your actual menu items... You don't have to choose!

We choose the menu items - based on seasonal foods, food trends, and based on YOUR requests! When we had a drop-down menu that our clients could choose from, it tied us to only being able to have certain food items.

With our unique "Chef's Choice" menu, our kitchen can produce dynamic and interesting meals using a vast array of foods, thereby diversifying your nutrient portfolio and keeping you healthier long-term.

If you see something on our social media channels you'd like to have pop up in the menu again - let us know!

If you need a customized menu, we have all kinds! From Low FODMAP, to Keto, AIP, and more, but you would have to contact us here:

https://fitorganix.com/pages/fit-organix-daily-meal-delivery

Customized meal plans may have extra charges, so please ask us and we can help find the right fit for you!

> What do I do with the thermal bags and ice packs?

We know the thermal bags are cute. We also know we need them to keep your food fresh, and to keep our company eco-friendly! Please be sure to return them nightly, leave them out for our drivers to collect.

Failure to do so will result in immediate charges to your account:

Small thermal bags $15 each.

Large thermal bags $20 each.

Ice packs $4 each.

> Can I put my meals on hold?

Of course!

With our 20 day meal delivery package, you can place your meals on hold, once, in the 20 day period.

We simply ask, as a courtesy, that if you need to cancel meal deliveries, that you cancel by Thursday the week before you need your meals stopped.

For repeated holds, or extended holds, on discounted plans, accounts will be subject to a $25 fee, per week.

Any meal delivery packages purchased by October 1st, must be completed by the end of the calendar year.

> Are the meals customized?

YES - when you fill out a questionnaire, we look at the info you provide and we can customize your calories, fat, carbohydrates and protein according to your personal fitness goals.

If you have further allergies, requests or special dietary needs beyond what we already provide, you can email us to discuss. Extra charges may apply.

> What if I live far away?

You can find our delivery zones and any extra charges here:

https://fitorganix.com/pages/how-it-works

We also offer pick up at our storefront location during our regular business hours.

> What if I have to cancel my meals before the 20 day plan is done?

You may be billed for the regular daily rate, and not the 20 day meal plan rate, or other discount, if you decide to cancel your meal plan early.

Cancellations may also subject to a 20% restocking fee.

> Can I get a refund?

Refunds/Cancellations on unfulfilled orders must be requested prior to the order deadline for your order date. Refunds/Cancellations will not include credit card transaction fees incurred at time of order.

Refunds/Cancellations on fulfilled orders are subject to approval. Refunds will not include credit card transaction fees incurred at time of order. Refunds on fulfilled orders will only be applicable to unused days remaining on your meal plan. Refunds/Cancellations on 20 day plans will be credited at the regular daily rate, and not the 20 day meal plan rate, or other discount. Refunds/Cancellations may also subject to a 20% restocking fee.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Unfortunately, we cannot accept returns on sale plans or gift cards.

Late or Missing Refunds:

If more than 15 business days have passed since we’ve approved your return, please contact your credit card company. If you have done this, please contact us at info@fitorganix.com.