FAQs

I paid online, now when will I get my food?

The deadline to get meals meals on Mondays is noon, on the Friday prior.

If you pay by Friday noon, that gives us ample time to contact you and clarify any delivery details or food preferences, especially if you are a new client.

The rest of the week, we are always making super-fresh food, so if you contact us by noon, we can usually get you on the list for the next day!

Please note:

We do not deliver on statutory holidays, and we close every year between Christmas and New Years Day.

Do I have to be home when the meals arrive?

All of our meals are delivered daily, between 4-7am.  It is not necessary that you are home - we will not knock or wake you up!

It is necessary, though, that you provide us with any delivery details on your questionnaire so that we can leave your meal bag in a secure place - a doorstep, or with a concierge.  We cannot be responsible for meal bags left unattended.

How do I choose my menu?

When you make your purchase, you can select a VEGAN plan or the REGULAR PLAN (includes animal proteins from chicken breast, turkey breast, lean beef, and fish). Purchases can be made here:

https://fitorganix.com/collections/all

As for your actual menu items... You don't have to choose! 

We choose the menu items - based on seasonal foods, food trends, and based on YOUR requests! When we had a drop-down menu that our clients could choose from, it tied us to only being able to have certain food items.

With our unique "Chef's Choice" menu, our kitchen can produce dynamic and interesting meals using a vast array of foods, thereby diversifying your nutrient portfolio and keeping you healthier long-term.

If you see something on our social media channels you'd like to have pop up in the menu again - let us know!

If you need a customized menu, we have all kinds! From Low FODMAP, to Keto, AIP, and more, but you would have to contact us here:

https://fitorganix.com/pages/fit-organix-daily-meal-delivery

Customized meal plans may have extra charges, so please ask us and we can help find the right fit for you!

What do I do with the thermal bags and ice packs?

We know the thermal bags are cute.  We also know we need them to keep your food fresh, and to keep our company eco-friendly!  Please be sure to return them nightly, leave them out for our drivers to collect.  All new and returning clients will be billed a thermal bag deposit fee of $50.  If you are missing bags at the end of your term, it could forfeit your deposit.

Can I put my meals on hold? 

Of course! 

With our 20 day meal delivery package, you can place your meals on hold.

We understand busy people need fluidity in their schedules, and since all of our meals are made fresh, so we don't need much advance notice at all!

We simply ask as a courtesy that if you need to cancel meal deliveries, that you cancel by noon the day before you want your meals to be held.

We also ask that you take no more than two breaks during your one month plan.  Consistency is key with healthy eating!

All one week packages are consecutive days for delivery, only.

Any hold requests for one week packages are subject to an administrative fee of $25.

All meal plans must be completed by the end of the calendar year.

Are the meals customized?

YES - when you fill out a questionnaire, we look at the info you provide and we can customize your calories, fat, carbohydrates and protein according to your personal fitness goals.

If you have further allergies, requests or special dietary needs beyond what we already provide, you can email us to discuss.  Extra charges will apply.

What if I live far away?

You can find our delivery zones and any extra charges here:

https://fitorganix.com/pages/how-it-works

Contact us for the delivery schedule to your area if you are outside of the green delivery zone.

We also offer pick up at our storefront location during our regular business hours.

 What if I have to cancel my meals before the 20 day plan is done?

You will be refunded the regular daily rate, and not the 20 day meal plan rate, if you decide to cancel your meal plan early. 

Cancellations are also subject to a 20% restocking fee.